OUR SERVICE

Service Process

Customer inquiry

We received your inquiry, and there will be a professional sales engineer to answer your enquiry one-by-one at the first time, answer your doubts, recommend the right products and send you detailed information.

Quote

The sales engineer will check the product name, model, quantity, delivery date, payment method, packaging specifications and cabinet type according to your inquiry, and make a formal quotation for you.

Order

After signing the order with you, we will arrange the order to the production department and start preparing the required materials for production.

Release production notice

We will issue a production notification to your purchased product after receiving your prepayment to determine the required accessories, product requirements and details.

Ship

After the product is satisfactory, we arrange for the workers to start anti-rust treatment and start packing, and arrange to transport the car to the port for export declaration.

After sale

After receiving our products, we have experienced after-sales service engineers to provide online guidance and training for your operators to ensure that they can be used professionally and correctly. In the later stage, if there is any doubt about the use, our excellent after-sales service team will provide you with one-on-one answers 24 hours a day to help you answer questions. Please feel free to purchase.

Our after-sales service engineers will also return to you on a regular basis to listen to your valuable opinions and continuously improve product quality.